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Our Commitment to You
Office by Design and Office Environments Inc, the managing company, are dedicated to providing the highest quality products and service to you. We realize, however, that there are some instances where problems arise. When this occurs, we are committed to doing whatever it takes to provide timely, hassle free resolution of any situation. We value your business and are working to ensure that dealing with Office by Design is always a pleasure. If you need any help, have any questions or experience any problems with our online ordering system, please contact our webmaster.
Tell Me More About
Contact Us
Corporate Overview
How to Order
Payment Options
Volume and Industry Discounts
Shipping Services
Installation Services
Order Tracking and Confirmation
Warranties
Order Cancellations
Return Policy
Sales Tax
Security
Additional Products
Contact Us
Office Environments Inc.
P.O. Box 41067
Cleveland, Ohio 44141
Phone Toll Free 1-866-526-9400
Fax 440-717-0013
Email: support@oeinc.net
Corporate Overview
Office Environments, based in Cleveland, Ohio, has been providing unique office and home related products for 15 years. Now, after establishing Office by Design.com , they're providing innovative furniture and accessories around the country. Through this online resource, individuals and companies can quickly and easily select the perfect products from a wide range of manufacturers, styles and price ranges. Our on-line brochure system, provides an innovative and comprehensive tool in viewing and evaluating office furniture for the home and office.
Terms and Conditions
How to Order
Office by Design - Online Catalog
Office by Design's online ordering process is simple and allows you to order products that include a variety of accessories, fabric and finish options. If there are options on a product that are required to be selected to complete the order, the ordering process will not allow the item to be placed in the shopping cart until the selection is made. Some products have additional selections that are available, such as different arm options on a chair. Be sure to review all options prior placing the item in the shopping cart.
On Line Brochures
Office by Design's On Line Brochure system provides an innovative approach in viewing and ordering office furniture and related products. The order process in this section of Office by Design requires consultation from Office Environment's customer service associates due the diverse nature of products in this section and to insure the correct specifications, delivery and the coordination of any installations.
Payment Options
Office Environments will accept Mastercard, Visa, American Express, purchase orders, or check transactions. All orders will be charged to the credit card upon the placement of the order. This includes longer lead time items being purchased due the made to order nature of these products. Your credit card will get charged 24-72 hours after you place your order. We have a 'Pre-pay' policy to protect ourselves from fraudulent orders.
Your purchase will appear on your credit card statement under the name of our parent company Office Environments, Inc.
If you do not wish to provide your credit card information online, you may fax it to us at 440-717-0013 or call us toll free at 1-866-526-9400. You still need to email your order with the delivery and installation information completed. The information will still be handled in a safe, encrypted environment.
If a check is your preferred method of payment, email your order to us and indicate that payment will be made by check. Please make sure that you include your name, address and listing of items ordered that will be ordered. Orders will be processed when funds are verified by your financial institution.
Purchase Orders
Established credit-worthy companies may also use purchase orders after review with our credit department. Office Environments requires a formal copy to be mailed or faxed to 440-717-0013. Upon receipt of the purchase order, customer service will contact your company to verify the order and also to answer any questions. The purchase order is to be made out to Office Environments Inc. at the following address:
Office Environments Inc., P.O. Box 41067, Cleveland, Ohio 44141.
Payment terms for all orders issued by Purchase Orders are net 30 days. Payments received after this period is subject to an interest rate of 1-1/2 % per month. For first time buyers, a deposit may be required prior to the order being placed and the balance due prior to the order being shipped.
Volume and Industry Discounting
Volume Discounts
Office Environments is pleased to offer volume discounting to individuals and companies that are requesting larger product quantities. A request for volume discounting may be initiated by phone, or by e-mail.
Specifier Discounts
We appreciate the support of the Design community and offer special discounting. Please call or email us with the details and we will have a customer service representative contact you and work out the details of the order. Your tax-exempt number may be necessary to finalize the order during the ordering process.
Government Discounts
Office Environments will work with local, state and federal agencies to match or exceed discounting on various governmental contracts. Many items in our site are priced at or below contracts for day to day purchases. Please email us and we will be happy to provide pricing based on each manufacturer's contract. In addition, please let us know if you need items not featured on our site and we will forward additional product information to you.
Fabric and Finish Samples
Fabric and finish selections are an important issue when ordering. While Office Environments has taken extensive precautions to ensure that the color is accurate, monitors may vary how color is viewed. Due to the custom nature of orders placed through Office by Design, Office Environments is not liable for variations in finish and fabric colors. We will gladly ship fabric swatches and finish samples to you at no charge if the actual finish or fabric is important to verify prior to the order being placed. Simply call or email us with the following information:
Name
Address
Manufacturer
Item number
Finish/ Fabric name and number
Please allow approximately seven business days for samples to arrive.
Shipping Services
Office Environments ships its products by either small package carrier (UPS, FedEx, etc.) or by common carrier. Due to the wide range of products we offer, we choose the most economical carrier that consistently meets our high standards for service and reliability.
All common freight or common carrier deliveries are tailgate to a commercial loading dock. It is the responsibility of the purchaser to coordinate all delivery requirements with our customer service department or directly with the freight company. The driver is not required to unload, convey or install any furniture. Most freight companies will offer this service at an additional cost. If your order requires this service to insure a convenient delivery, some carriers will notify you by telephone before the delivery is made to ensure that someone is present to accept the shipment. It is important that if your order requires that a person be present to receive the delivery, note on the order form in the comment section that the carrier is to call in advance to schedule the delivery. In the event that no one is available to accept a scheduled delivery, you may be subject to redelivery charges. Delivery to a residential address may be subject to an additional delivery fee and will be charged to your credit card. Some manufacturers require that their products are shipped to a furniture installation company and that these costs are not included in the freight costs. Office Environments will contact the purchaser prior to the order being processed and identify the additional costs. If there are any additional special delivery considerations or installation requirements, please note in the comment section of the order or contact our customer service representatives for assistance.
Installation Services
Installation services are not included in the shipping costs. However, installation services may be available in your area and are recommended for larger products and for commercial customers where the location would require this service. If the products ordered require an installation company to receive the order, you will be contacted prior to processing the order. Office Environments works with national installation companies that have the ability to service both residential and commercial clients.
If an installation is required, or a quote is requested, please contact us or check the box located in the shipping address section along with any special instructions. All installations will be coordinated and be agreed upon prior to the placement of the order. The installation company is not responsible moving any existing furniture and if this is a required service, we will include it as part of the installation quotation.
International Delivery
Office Environment's primary market area is the continental United States. If international delivery is required, the shipping costs to the nearest US point of port will generally be included in our price, while you will be responsible for shipping outside of the contiguous United States. Additional shipping charges will be added to orders to Alaska and Hawaii and Office Environments will outline the costs prior to processing the order. Even with the additional cost, however, we expect you will find that the price advantage is still substantial compared to local prices. Please contact us to identify and coordinate these shipping requirements.
Shipping and Lead Times
Each item in our catalog provides an approximate lead time for the manufacturer to produce or prepare the products for shipment. These lead times do not reflect the shipping time from the manufacturer to you. Generally, allow up to an additional one week for transportation. Notify our customer service representatives to assist in determining actual lead times or to help coordinate ship dates that are critical to the order. Office Environments is not liable for any damages resulting from late or incomplete shipments.
Order Tracking and Confirmation
Office Environments will confirm your order by email and include a confirmation number shortly after the order is placed. For orders not processed through the shopping cart, a formal sales order will be faxed or emailed to you. Upon receipt, it is necessary to retain the confirmation number for reference purposes.
Merchandise Damage
When you receive your shipment from Office Environments, please inspect the packaging and note any damage. Note on the shipping receipt any damage that has occurred. It is important that any damage is noted on the carriers copy. If possible, open the box immediately to note any product damage that has occurred on the shipping receipt. It is critical that Office Environments be notified as soon as the damage is discovered to ensure prompt repair or replacement of the damaged parts. Do not dispose of the packaging materials.
In the rare instances when furniture must be returned, many manufacturers also require return of the original cartons. All returns or repairs must be arranged through our customer service department. Office Environments will not accept responsibility for unauthorized repairs or returns.
If visible damage to the products is evident, you may refuse your shipment at the time of delivery. The carrier will return any refused products to the manufacturer, at which point we will reship your order. There are no additional shipping charges for returns due to damage. If you refuse a shipment, please contact us immediately.
Warranties
Office Environments selects its manufacturers carefully to ensure that each one meets our high standards by offering dependable warranty or guarantee assurances. Most manufacturers carry at least a 5 year warranty and some have a limited lifetime. If you would like warranty information on a specific manufacturer, please email us with the specific manufacturer and item and we will be pleased to forward this information to you. After the sale, Office Environments will assist our customers in following up with all warranty issues with products purchased. Most warranties apply under conditions of normal use, but do not apply to defects that result from intentional damage, negligence, unreasonable use or exposure. Manufacturers' warranties are expressly limited to the replacement of furniture components having defects. If the furniture component is defective within the terms of the warranty, manufacturers will furnish a replacement parts or a complete replacement at no cost. No assembly labor is included.
Order Cancellations
Please be sure of your order before placing it. We encourage you to contact Office Environments customer service representatives prior to ordering to provide assistance in making sure the products meets your expectations and applications. We have asked our vendors to expedite our orders in order to provide excellent service to you. Most of the products offered in Office by Design and Brochures On-Line are made to order and may not have a return option. If you decide to cancel the order, please call us immediately and we will check the status of the order with the manufacturer. If it has already been shipped, you would be liable for the freight portion of the sales price on a round trip basis. Many manufacturers also charge a restocking fee on late cancellations.
It is important that all cancellations be coordinated and approved is advance by Office Environments.
Return Policy
All returns must have prior approval and a return authorization number assigned. Returns must be shipped in the original carton with original packing materials. Contact Office Environments for further instructions. Items sent freight collect without prior authorization will not be accepted and no credit will be given. Some manufacturers produce their products on a made to order basis and may not offer a return option. Other manufacturers have a return program with a restocking charge. All orders are to be returned freight paid by the customer. The return policy includes returns made for the following reasons:
- Customer decides not to keep the unit because it has to be assembled.
- Customer does not like the color or the size is incompatible with intended area.
- Merchandise was not delivered in a timely basis through no fault of Office Environments.
Office Environments customer service and product specialists are available to assist you in any way to ensure that the products being considered are right for you. We want to make your ordering experience with Office Environments an enjoyable one.
Sales Tax
Office Environments is required to include sales tax on all orders shipped within the state of Ohio. If products are purchased for resale within Ohio, it is critical that your tax exempt number is included on the order form and a hard copy of the certificate be faxed to us at 440-717-0013 prior to the order being processed. Office Environments is not responsible for additional tariffs or taxes that apply to items shipped to other states or outside the United States and the customer is responsible for the payment of these charges.
Security
We are committed to insuring your privacy. All orders are processed via a secure server. We do not share information with anyone.
At Office Environments, our goal is to provide superior service to our customers through the Internet. Few people understand that it is safer to use your credit card on the Web than in a restaurant or store. And with this advanced technology, your order can be processed when you type it in-so orders don't get delayed or misunderstood.
Our system is supported by a secure server. This system encrypts all information entered, so you can enter your complete credit information without anything being read in transit. After you type or fax in your information, your credit card number is transferred to a computer that is not accessible by network or modem, offering you complete security.
Additional Products
Looking for something that's not shown on the site? We would be happy to help you identify the many other products our manufacturers offer. Offices by Design's offerings are based on popular product designs and applications. Many additional products are available. Please email us with any specific product requests.
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